Privacy Policy
DAK Car Wash Pvt. Ltd. We respects your privacy and is committed to protecting your personal information.
Information We Collect
- Name
- Mobile Number
- Email Address
- Service Address
- Vehicle Details
- Payment Information
- Website Usage Data
How We Use Information
- To provide car wash services
- To process bookings and payments
- To communicate regarding appointments
- To improve customer experience
- To comply with legal obligations
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
We may use trusted third-party providers for payment processing, analytics, and communication services.
Contact
DAK Car Wash Pvt. Ltd.
Email: abhishek@dakcarwash.com
Phone: 7378663838
Terms & Conditions
By using DAK Car Wash services, you agree to the following terms:
Booking
- Services are provided based on availability.
- Customers must provide accurate information during booking.
Service Delivery
- Water and electricity must be available at the service location unless otherwise agreed.
- DAK reserves the right to refuse service in unsafe conditions.
Payments
- Payment must be completed before or immediately after service completion.
- Subscription plans are subject to their specific terms.
Liability
- DAK shall not be liable for pre-existing vehicle damage.
- Customers should remove valuables before service.
Modification
DAK reserves the right to modify services, pricing, and policies without prior notice.
Refund & Cancellation Policy
Cancellation
- Free cancellation up to 2 hours before scheduled service.
- Cancellation within 2 hours may attract service charges.
Refunds
- Refund requests must be raised within 48 hours of service completion.
- Approved refunds will be processed within 7-10 business days.
Non-Refundable Cases
- Service completed successfully.
- Customer unavailable at scheduled location.
- Incorrect information provided by customer.
Service Fulfilment Policy
Service Coverage
DAK provides doorstep car wash services in selected service areas.
Service Timelines
- One-time bookings are generally fulfilled within the selected slot.
- Subscription services are provided as per the selected plan.
Delays
Service may be delayed due to:
- Weather conditions
- Traffic conditions
- Operational issues
- Unforeseen circumstances
Customers will be notified of any major delays.
Grievance Officer
Grievance Redressal Officer
Resolution Timeline
- Acknowledgement within 48 hours.
- Resolution within 7 working days wherever possible.
For complaints, suggestions, or disputes, please contact the Grievance Officer using the details above.